With an improvement in car manufacturing you can also witness a dramatic change in their sales process. Direct mail, phone, and TV or radio ads have become traditional marketing strategies. It was very hard to draw customers in your dealership front door.
All the paperwork ranging from customer data to financing arrangements to sales offer were handled slowly, which ultimately made customers lose interest and back out.
Today, wide dealer CRM options are available. Sales process starts online and the dealership can target their audience directly. All the paperwork is automated and persuading the customers to visit the dealership in person has become easy. You visit carxrm.com to check on the variety of beneficial features CRM software is offering and read the testimonials of how the customers are satisfied.
If you are still not into technology, then there are possibilities that you are missing many things. Ignoring car dealership software can make you miss on opportunities.
Online sales lead
Buying process starts online via research on interested cars, seeking a local dealership, browsing through their inventory as well as requesting extra details. With cut-throat competition, it is necessary to have an online presence.
A great website allows lots of information and browse easily through the available cars and contact forms. CRM software integrates with the website and helps to collect customer data, respond to information requests. In addition, capture the sales lead, start the sales process, and schedule appointments. Leads and follow ups can be managed, thus averting the chances of missed sales.
The sales & service staff is very focused on the current transaction, so they can overlook offering upgrades, accessories or other premium services. The customers may actually need some of these extras. It can help your dealership earn extra from upselling.
The CRM software identifies the parts or accessories, customer may possibly want as well as keeps track on the offers they accepted or declined earlier. Thus the staff can suggest extra products or services without giving an impression of sales pitch.
Ease in inventory management
Dealership needs to be aware of the inventory status. Keeping a specific car for long in the lot or overstocking unpopular models is also not a good idea. The CRM software helps to keep track of the inventory and even the customers can look at the models on your website. Which model sells most and how much potential profit it makes can be known. Keeping popular vehicles help you avoid unnecessary discounts.
CRM software helps to keep customer happy and increase the sales potential and operation of your dealership!